BPO will be widespread and a family by-word in every Filipino household.

Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent.

Today, the call center or contact centers has become widespread in major cities and a success story to all stakeholders. As the word of mouth is passed on to other BPO players, the Philippines’ next challenge is to keep pace with the fast growing BPO Industry. Our country should focus all its attention on TRAINING a good deal of human resource desired by the growing BPO industry.

The Brain drain of Filipinos leaving to seek for work abroad has been happening annually over the past years reaching its peak of 1 million Filipinos leaving to work abroad just for the year 2006 alone. Information Communications Technology (ICT) through BPO is the sunshine industry sector that could provide the necessary alternative to the brain drain syndrome.

If we want the Philippines to become the global leader in outsourcing, the country’s thrust should center our attention to TRAINING. ICT in my language stands for